I won the battle of the computers vs humans today.
All I had to do was print out a boarding pass for my trip to Bermuda tomorrow. Sounds easy, and computers were supposed to save us time, but someone at the airline designed the web pages to be as confusing as possible. At one point I was questioning if I had ever even booked the trip.
I got into the dreaded “loop” where I was going around in circles, always ending at the same place – and never where I was able to print my boarding pass. Finally I gave up and decided to phone the airline. Ooooh, bad decision. It started with a disembodied voice telling me if I wanted French to “dit francais”. It kind of took me by surprise and I missed the next command, so I had to say “go back”. Needless to say we “went back” several times and I was finally able to choose to speak with a “superagent” (I’m not kidding). Trouble was , all the superagents were busy maybe chasing spies or something, so The Voice said they’d call me back in 14 to 21 minutes.
I finally spoke to Rachelle and she was very helpful, telling me to go to a website I hadn’t even tried yet! When I got to the site, I was asked for a lot of personal information, like what mark I got on my Grade 4 Math final exam, and what I ate for dinner on my twelfth wedding anniversary. Okay, I’m exaggerating, but you get the idea. I don’t think I had to answer such personal questions since my passport application.
I guess they decided that they would, after all, allow me on to their precious 737 and I was able to print my boarding pass.
Computer – 0, woman – 1.
Until the next time!